Cognos Refund Policy
Welcome to Cognos! We’re dedicated to ensuring your satisfaction with our privacy-focused generative AI platform. We understand that sometimes things might not work out as planned, which is why we’ve established a straightforward refund policy.
Eligibility for a Refund
- Time Frame: You can request a refund within 7 days of your purchase if the service has seen minimal usage. If there’s been no usage at all, the window extends to 14 days.
- Lifetime Purchases: Please note that Lifetime purchases are not eligible for refunds under any circumstances.
How to Request a Refund
- Contact Us: To initiate a refund, please send an email to support@cognos.io. Include your order details and a brief explanation of why you’re requesting a refund. We value your feedback and will use it to improve our services.
Processing Your Refund
- Refund Method: Approved refunds will be processed to the original payment method.
- Processing Time: Refunds may take up to 28 days to be processed. We appreciate your patience during this time.
Conditions and Limitations
- Usage Review: Refund requests may be denied if excessive usage is detected. In certain cases, usage fees may be applied instead of a full refund.
- Final Decision: All refunds will be at the discretion of Cognos. Our decision is final, but we aim to ensure fairness and customer satisfaction in every case.
Thank you for choosing Cognos. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.
